Delivery & Return

Shipping-Policy

Warm Tips

Due to the extreme weather and the peak season of transportation, the delivery time of different countries have varying degrees of delay. If you have any problems about logistics, please contact us, we will properly solve for you.
Free Shipping for orders over $100!

Expedited Shipping: $24.99 determined by you.

Total Delivery Time = Processing Time + Shipping Time

Processing Time: Processing Time: 1-4 days (Mon-Sat) after the order is placed.
Shipping Time: Depending on the destination country of delivery

  • The figures below are the average time for shipping delivery in the last 15 days. We do not guarantee that all packages will arrive in the time listed, and we should allow for exceptions. The data is available for reference, and the exact delivery time varies according to the specific areas.

 

Destination

Average Time (days)

The United States

11 (Standard Shipping)

8 (Expedited Shipping) 

United Kingdom

8

Romania

12

Canada

10

Australia

8

France

9

Italy

11

Switzerland

14

Netherlands

9

Spain

12

Germany

13

Ireland

12

United Arab Emirates

6

Poland

10

Belgium

12

Sweden

11

Croatia

15

Greece

13

Mexico

15

 

Return Policy

Return Policy
Our products are all hand-made with love and attention to details, but we know they are not always perfect. If you are not 100% in love with them, you can submit a return or exchange request within 7 business days from the order delivery date.
To initiate an return/exchange, please email us at service@shineinsky.com

and provide the following details:
Order number
Name of the item(s) you wish to return/exchange
Reasons for the return/exchange
Photos of the item(s) you wish to return/exchange, clearly showing the item(s) and the attached tags.
Please ensure that the photos clearly display the tags attached to the item(s). This will help us confirm that the tags have not been removed and ensure a smooth return process. We will process your return request within 24 hours and provide you with further instructions.
Purchases excluding final sale can be returned for a Store Credit or Exchange Only. Styles returned are subject to rejection if they do not satisfy the following requirements:
The item is unworn and in original condition with all the tags still attached
The item has absolutely no marks or stains (including makeup and spray tan)
The item has hygiene stickers still in place (Swimwear)
The item does not have any odor (including deodorant, perfume, body odor or washing powder)
Earrings cannot be returned (for hygiene reasons)
Accessories( Press on nails, necklaces, gloves) non-returnable
A receipt and proof of purchase is available


*Please do not send packages to the waybill address. Any packages sent there will be refused.

Exchanges 

Exchanges can only be processed one (1) time per original order. If the item needs to be returned again only Store Credit will be available.
Please note items can only be exchanged for the same style in a different size Or different color only.
In the event that there is a delay with the in transit scan, there may be times the exchanged item is out of stock you will be issued with a store credit.

Faulty Item Return

We work hard to ensure every piece from our collections arrives to you in perfect condition.
However, in the unlikely case of an item being delivered as faulty, we request that we are notfied by a return request within 7 days of delivery and we will be happy to assit you.
If the fault is noticed after wearing the item, please include this information when describing the fault in the submission.
Refund is available if the item arrives faulty.
Please Note:
  • Please remember to keep the tracking information for your return package. To ensure a smooth return process and for the security of both our customers and our business, we kindly request that you retain the tracking information for your return package
  • The original shipping fees are non-refundable. Additionally, the customer is responsible for covering the return shipping costs